Follow instructions and orders and meet target
In the hospitality industry teamwork is essential. And in most cases teams need a leader to organise the members and allocate tasks. For...
Ensuring guest satisfaction and evaluating feedback
Guest satisfaction is the most important goal to reach in the hospitality industry. Restaurants and hotels rely on a loyal clientele who...
Evaluation of performance during and post service
The evaluation of the performance as a team as well as a person is essential for future reference to improve service but also for service...
Serving food
Working as a runner taught me how important clear table and position numbers are. Knowing which guest is having which dish will make them...
Taking orders
The person on stations has probably the biggest responsibility towards guests. Since they take the orders they are the ones, who need to...
Teamwork
Teamwork and good communication is very important at all times, especially when lacking some members of staff. One has to ensure that...
Contribution to the business performance
I have learnt how important it is to pay as much attention to each guest as possible, foreseeing their every wish. This way one can...
Service Recovery Systems
It is impossible to always work errorless. What is crucial, is that one can correct their mistakes. My experience is that when one shows...
Meet, greet and seat guests
The greeting ad seating of guests is one of the main gestures to differentiate fine dining from casual dining. I have learnt that it is...
Correct lay of Table d’hôte set-up
One of the most obvious and direct indicators of the level of service provided by a restaurant is the lay of tables. For that reason, it...
