Service Recovery Systems

It is impossible to always work errorless. What is crucial, is that one can correct their mistakes. My experience is that when one shows grate effort and care when trying to compensate for a mistake sometimes, as a result, guests leave even happier than they would have if the accident would not have happened. On the other hand, some customers are seemingly impossible to please. Nonetheless, it is important not to become annoyed or demotivated and try to provide the best service you can.

Making an error is not the end of the world. On the other hand one needs to act on the spot and offer compensation and solution to the problem as quick as possible. When guests get irritable or annoyed that is most commonly due having to wait for something too long and not because of a mistake made.