Ensuring guest satisfaction and evaluating feedback

Guest satisfaction is the most important goal to reach in the hospitality industry. Restaurants and hotels rely on a loyal clientele who returns regularly and maintains a high reputation. Therefore, it is essential in every scenario to do everything possible to ensure that the customers are happy. Furthermore all hospitality services should aim to exceed guest expectations and provide every guest with a memorable experience.

One of the most necessary step to achieve the above goal is to thoroughly evaluate the customers’ and employees’ feedback. Reviewing the performance by doing check-backs and handing out questionnaires alongside the bills will allow the customers to provide their opinion which then should be taken into consideration.

I have learn that the important thing is not to provide the best service one can imagine but the most suitable for the target market.