Evaluation of performance during and post service

The evaluation of the performance as a team as well as a person is essential for future reference to improve service but also for service recovery during the operation. It is essential to be alert and self-conscientious in order to recognise opportunities to develop the function as a whole along with personal skills. This way the business can always improve and adapt to the needs of the target market. Self-reflection and debriefing meeting after service is necessary and is a chance for every employee to contribute to the business performance with their own opinion and ideas.